Telesales Representative

Yountville, CA 94599

Posted: 10/18/18 Industry: Not Determined Job Number: 00002MGD Pay Rate: 20.00
A respected winery in Yountville, Napa seeking a Wine Sales Representative to join our team. Customer service is central in our culture, with focus on both our external and our internal customers.

The Wine Sales Representative position is responsible for communicating with winery contacts and other potential wine buyers to drive wine sales and cultivate customer relationships while maintaining the standards and best practices of the Wine Concierge team.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Make outbound calls to prospective customers in effort to gain their business and establish relationship
Converts inbound inquiries into sales by answering inbound telephone calls
Influences existing- assigned customers to buy additional wine by following brand guidelines and discounting standards
Document transactions and maintains database by entering, verifying, and backing up customer communication touch points
Entering customer orders
Submitting accurate details for custom label orders
Approving custom labels on behalf of customer
Notifying team leads of large volume orders
Call customers to check their details and update contact records, if necessary
Inform customers of vintage outages or product outage updates
Adhere to company policies (e.G., time clock management, PTO submissions, etc.) as stated in company policy
Maintains quality service by following organizational standards
Maintains wine and selling knowledge by attending educational workshops; reviewing publications
Maintains operations by following order processing policies and procedures; reporting needed changes
Operating telephone equipment, automatic dialing systems, and other telecommunications technologies
Contributes to team effort by accomplishing related results as needed
As a team player, you may be requested to assist staff in other departments and/or assist with training of new hires on occasion

REQUIRED SKILLS:

Strong verbal and written communication skills
Excellent sales ability, including persuasion, telephonic sales skills, reading, understanding and selling to customer needs, and closing skills
Goal oriented, result driven, and competitive
Self-disciplined, motivated, and ability to work independently
Understanding of time management and ability to adapt efficiently
Capable of multi-tasking
Strong computer skills, preferred
Strong organizational skills and attention to detail
Ability to manage one's own time, prioritize responsibilities, keen sense of urgency when necessary
Solid product knowledge and initiative to continually learn about new products

QUALIFICATIONS:

1+ years of sales experience required
Customer service experience, preferred
Experience in Cold Calling
Prior wine knowledge, desired
Must share company values: integrity, respect, value creation, compliance, customer focus
Versatility, flexibility, and a willingness to work in an evolving environment with enthusiasm

PHYSICAL/MENTAL REQUIREMENTS:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position
The functions of this position are primarily performed from a seated position in an office environment
Must be able to speak and communicate clearly
Must be able to manipulate a computer keyboard that can involve repetitive motion
Job may sometimes require ability to lift up to 40 lbs
Coordinate multiple tasks simultaneously
Must be able to speak and communicate clearly as the majority of work is done via telephone
Flexible scheduling may be required primarily during the holiday season
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