Tasting Room and Bottle Shop Sales Lead

Healdsburg, CA 95448

Posted: 10/18/18 Industry: Not Determined Job Number: 00002MGG Pay Rate: 18.00
A new tasting lounge and bottle shop located on the Plaza in the heart of Healdsburg is seeking an out-going, magnetic and approachable individual we can add to our team who is passionate about customer service, sales and building relationships. Wine knowledge is preferred but not required. Professionals with bar-tending and/or restaurant experience are highly desirable. Must be willing to work weekends and holidays.

MAIN DUTIES & RESPONSIBILITIES:
Point of contact in Manager's absence
Lead by example and come to work with a service heart
Motivate team to meet and exceed goals
Update and make modifications to tasting menus when required
Notify Manager of maintenance issues and upkeep in tasting room
Maintain clear and open communication with Tasting Room Manager
Review reports and analyze data capture as needed
Responding to all emails and voicemails in a timely manner
Greet all visitors and pour wines for tasting
Create a memorable experience for guests
Sell wine and wine club memberships based on monthly goal
Describe wines and winery history; answer visitors' questions about wines
Provide general tourist information
Assist with special events as needed
Represent winery at outside functions as needed
Acquire and maintain thorough knowledge of winery and its wines
Prepare food for wine pairings when necessary
Perform other duties as assigned by management

REQUIRED SKILLS:

A strong level of organizational skills
Knowledge of wines and wine production
Commitment to excellence and high standards
Excellent people management and customer service skills
Excellent verbal communication and presentation skills
Proficiency in Microsoft Word, Excel, PowerPoint and POS systems
Must be capable of working independently while managing multiple tasks at once
Strong organizational, problem-solving, and analytical skills
Ability to manage priorities and workflow
Excellent customer service skills
Demonstrated ability to calculate figures and amounts such as discounts and percentages
Ability to understand and follow written and verbal instructions

QUALIFICATIONS:

3+ years' experience in a sales and hospitality environment
Evidence of superior sales performance preferred
TIPS and CA Food Handler Certifications preferred, but not required
Professional appearance and demeanor
Must share company values: integrity, respect, value creation, compliance, customer focus
Versatility, flexibility, and a willingness to work in an evolving environment with enthusiasm

SCHEDULE REQUIREMENTS:
Must be able to work nights, weekends and holidays
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