Tasting Room Associates

Santa Rosa, CA 95402

Posted: 10/18/18 Industry: Not Determined Job Number: 00002M8Q Pay Rate: 16.00
Our client, a high-end winery with tasting rooms in Napa and Sonoma, is looking for several full-time and part-time tasting room associates. This is a great opportunity for someone who has customer service experience or general wine knowledge and wants to get into the wine industry.

Position summary: This position is primarily responsible for creating a memorable experience for guests in the Tasting Room by assisting them with thorough knowledge about the wines and winery history.

Duties and Responsibilities:
- Greet all visitors and pour wines for tasting
- Create a memorable experience for guests
- Sell wine and wine club memberships based on monthly goal
- Describe wines and winery history; answer visitor's questions about wines
- Provide general tourist information
- Handle routine sales transactions that include operating the register and accounting of daily sales
- Assist with display and stocking of retail items and wines
- Assist in maintaining cleanliness of facilities
- Assist with special events as needed
- Represent the winery at outside functions as needed
- Acquire and maintain thorough knowledge of the winery and its wines
- Understand and properly process winery specific order requests
- Prepare food and wine pairings
- Perform other duties as assigned by manager

Required Skills:
- Commitment to excellence and high standards
- Proficient on the computer (familiar with POS systems, Microsoft Office)
- Excellent verbal communication skills
- Excellent presentation skills
- Strong organizational, problem-solving and analytical skills
- Ability to manage priorities and workflow
- Professional appearance and demeanor
- Excellent customer service skills
- Demonstrated ability to calculate figure and amounts such as discounts and percentages
- Ability to understand and follow written and verbal instructions

- Evidence of superior sales performance preferred
- Wine related experience helpful
- TIPS and CA Food Handler Certifications preferred, but not required
- Must share company values: integrity, respect, value creation, compliance, customer focus
- Must be able to work weekends and evenings

Lisa Scanlon
Staffing Coordinator

Hire Date: February 2013
Alma Mater: Chico State University
Favorite restaurant: Tomasso’s (in SF)
Words to Staff By: “Go with your gut.”
Words to Work By: “You’ve got to be kidding me!”
Interesting Accomplishment: “To be yourself in a world that is constantly trying to make you something else is the greatest accomplishment.” – Ralph Waldo Emerson
Something Few Know About Me: I achieved my 15 minutes of fame one day by playing guitar in a rock band in Oregon.

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