Shipping/Front Office Associate

Vacaville, CA 95687

Posted: 09/21/19 Industry: Warehouse/Logistics Job Number: 00002QJD Pay Rate: 15.00
Our client, a wine consolidating company in Benicia, is seeking a Shipping Associate/Front Office Associate to join their team. This is a full time temp-to-hire opportunity, Monday-Friday, 7am/8am-3:30pm/4:30pm. Starting pay is $13/hour. This position will be the first person of contact for all truck drivers. The ideal candidate will have the ability to efficiently and professionally communicate with truck drivers, have the ability to be greatly organized in a fast paced environment, and have excellent customer service and computer proficiency.

Job duties are but not limited to:
-Provide excellent customer service working directly with truck drivers, agents, and representative of diverse ethnic and cultural backgrounds.
-Ability to speak clearly and articulately to ensure they are understood while explaining instructions.
-Release loads of freight by utilizing computer, phone, and email.
-Accurate data entry and filing.
-Interface with customers and company representatives to obtain appointments, dispatch freight loads, recall freight loads, and make updates required by Government agencies.
-Frequently use phone to determine accuracy of orders and conduct load revisions based on established national and international rules.
-Check freight loads to ensure country requirements are met.
-Use visual skills to determine if all freight has been correctly loaded according to plan; interact with Supervisor to ascertain adjustments.
-Work directly with customers to resolve freight issues which may include: specialized loading instructions, damaged, overweight or lost items.
-Understand truck weight limited as they pertain to California, SOLAS, Rail and D.O.T Regulations.
-Work collaboratively with other department members as a team.
-Office tasks: Filing, ability to answer questions, ability to sit for long periods of time, occasionally lift up to 25 lbs.
-High school diploma
-Bi-lingual in Spanish preferred, not required.
-10 key: 6200 keystrokes per hour
-Typing: 40 words per minute
-Must pass pre-employment background screen
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