Logistics Customer Service Representative

Napa, CA 94558

Posted: 04/20/19 Industry: Customer Service Job Number: 00002NQ6 Pay Rate: 18.00
The Logistics Customer Service Representative will oversee all aspects of accounts relating to the international transportation of wines and spirits and the maintenance of the client's needs. Work with clients to establish detailed profiles and procedures that properly represent their export/import process. Models and acts in accordance with client's guiding principles and core values.

Responsibilities and essential job functions include, but are not limited to the following:
o Arranges shipments by examining destination, route, rate, delivery time; dispatches to carriers.
o Verifies merchandise shipped by matching bills of lading; reconciling quantities; noting discrepancies.
o Keeps customers informed by forwarding notices, shipment date and method, and current status; answering questions.
o Checking and confirming order status on pick-up and deliveries.
o Coordinate & expedite requests, time-specific pickups and deliveries and other special requests.

The Logistics Customer Service Representative required qualifications are as follows:
o Strong customer service skills
o Strong computer skills
o Ability to multi-task
o Decision making and problem-solving skills
o Ability to prioritize and manage time
o Attention to detail and accuracy
o Time management and organizational skills
o Effective communication skills
o Professional phone etiquette
o Team oriented

Camila Matthews
Staffing Coordinator

Hire Date: March 11, 2011
Favorite restaurant: Zen, Alameda
Words to staff by: “Longevity, reliability, availability, flexibility”
Words to work by: “Make a positive difference”
Dream vacation: Fiji
Something few people know about me: I rowed for a whaleboat team in San Francisco

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