Front Desk/CSR

Napa, CA 94558

Posted: 10/18/18 Industry: Customer Service Job Number: 00002GDH Pay Rate: 15.00
Are you interested in working in the business aviation industry and do you enjoy a culture that is customer centric? We are looking for new team members at our client's location in Napa. As a Customer Service Representative you will be an integral part of providing an outstanding customer experience.

Expectations:
Provide assistance to customers with questions, concerns, and assistance with the hotel reservations, directions to local attractions, and transportation.
Coordinate aircraft services such as fuel and hangar storage.
Effective communication with team members via radio and other means of communication.
Pro-active interaction with customers to ensure their experience is positive.
Educate customers on pricing and programs.
Process customer invoices.

Position Requirements

Minimum 2 years customer service experience
High School Diploma or General Education Degree (GED).
Polished and professional demeanor.
Team player with a collaborative attitude.
Ability to thrive in an environment with strong standard operating principles, customer centric and safety first culture.
Excellent interpersonal and verbal communication skills.
Good working knowledge of MS Word and MS Excel
Must possess a valid state Driver's License.
Must have flexible schedule & be able to work Mon-Sun anytime from 5: 30am-9pm.
Candidates must be clean cut, no visible tattoos, or piercing (except in ears).

Camila Matthews
Staffing Coordinator

Hire Date: March 11, 2011
Favorite restaurant: Zen, Alameda
Words to staff by: “Longevity, reliability, availability, flexibility”
Words to work by: “Make a positive difference”
Dream vacation: Fiji
Something few people know about me: I rowed for a whaleboat team in San Francisco

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