Customer Support Coordinator

Job Location: Napa, CA

Job Type: Temp to Hire

Pay Rate: $24-$25/hour

Schedule: Monday - Friday, 8am-5pm

Do you have experience as a customer service and administrative assistant? We are seeking a self-motivated Customer Support Coordinator to assist with customer interactions, invoicing, collections, and administrative duties. This position plays a key role in supporting business operations by ensuring efficient communication, accurate order processing, and maintaining organized records.

• Answer incoming calls and assist customers or route calls accordingly
• Greet and assist walk-in customers with inquires and orders.
• Handle customer invoicing and collections in a timely manner.
• Provide dispatch support when needed.
• Compile Excel spreadsheets for data tracking and reporting.
• Prepare and process RMA requests.

• Proficiency in Microsoft Office (Excel, Outlook, Word).
• Experience with data entry and reconciliation.
• Ability to operate basic office equipment (printers, scanners, multi-line phones, etc.).
• Experience with dispatch systems is a plus.
• Must be able to lift up to 25 lbs. as needed
• Limited time off during the winter holidays (November-April) due to peak season.