Customer Success Manager

Napa, CA 94558

Posted: 05/31/23 Industry: Customer Service Job Number: 125568 Pay Rate: 65,000-68,000

Job Description

Customer Success Manager
Napa - Direct Hire - $65,000k-$68,000k/year
job number 125568

  • BA/BS preferred or 2 - 3 years of work experience in Customer Service primarily or Sales/Administrative support.
  • Demonstrated proficiency in MS Office, particularly in Word, Excel, and Outlook.
  • Knowledge of and Navision a plus. Knowledge of spreadsheet formulas and strong basic math aptitude.

Are you looking to take the next step in your career as a Customer Service Representative? We have a great opportunity for you if you are customer service oriented! Our client is a leader in fruit purees and is looking for the ideal candidate to perform a broad range of customer service duties and provides culinary support as needed as a Customer Success Manager.

Ideal candidate will have education/experience: BA/BS preferred in addition to 4 to 6 years of work experience in Customer Service primarily or Sales/Administrative support. Along with experience in the foodservice industry is preferred. Also, previous experience working with CRM software ( or another comparable system).

Essential Duties and Responsibilities:
Distributor Management: (80%)
• Responsible for developing and maintaining sales relationship with assigned region distributors
• Logs all interaction using Salesforce, ensuring transparent communication with team members with who has been contacted and the outcome
• Provides daily operational support for assigned sales territory, including reviewing sample and POS requests
• Responsible for monthly follow-up and sales support as needed to leads generated by region Brand Ambassadors.

Customer Support: (20%)
• Backup to sales order processing from Distributors, Food Innovations, SOTF, The Perfect Purée website, Napa/Sonoma pickup orders, and special orders.
• Liaison with foodservice distribution center and freight carrier(s).
• Reviews and updates customer contact information, including phone, fax, address and buyers’ names in Navision and
• Assists with departmental communication to customers.

This is the job opportunity for you if you...
  • Team-oriented and independently motivated/disciplined with demonstrated ability to provide exceptional customer service. 
  • Excellent telephone etiquette, verbal and written communication skills. 
  • Must possess excellent organizational skills with keen attention to accuracy and detail.

Excited about this job opportunity? Call directly to 707-552-7800 to learn more and apply!

Job seekers with experience in the following positions are encouraged to apply.
Administrative Assistant
Customer Service Associate
Office Administrator
Customer Service / Data Entry

Meet Your Recruiter

Jordan Dacayo
Staffing Coordinator

Jordan joined BOLT in September 2021 and quickly claimed the title of “Nicest Desk in the Office”.  Jordan joins the recruiting department as a Staffing Assistant based in our American Canyon Office. She speaks Cantonese, has great hair, and loves her food extra spicy. We are all excited to have Jordan (and her great desk) on our team!

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