Customer Service Supervisor

Sonoma, CA 95476

Post Date: 05/24/18 Job ID: 00002KSK Industry: Not Determined Pay Rate: 55000.00
We are looking for a customer service supervisor to join the team of our wine client in Sonoma. This person will be responsible for the day to day direction and coordination of the support for all direct sales channels, and retail operations. This position will work closely with Hospitality, Marketing, Accounting, and Winemaking teams.

Supervision (30% of time)
-Directs and coordinates staff involved in customer relations, sales, order processing, fulfillment, and delivery
-Supervises the staff's interaction with shipping partners to ensure on time package delivery, re-routing, and processing of replacement orders
-Ensures team is delivering on the standard of high customer service in all interactions with internal and external customers
-Provide feedback and participates in performance evaluations
-Partners with Sales Manager to hire, train, supervise, motivate, and develop the sales team

Administrative (70% of time)
-Provide stellar customer service to internal and external customers
-Develop wine club shipment plan to meet or exceed revenue and gross profit targets
-Assist with achieving annual revenue goals and member acquisition and retention targets
-Prepare all pre-shipment tasks (customer notifications, processing club batches)
-Inventory management and coordination to ensure smooth delivery of quarterly wine club shipments
-Maintain wine club database, and proactively address and address changes and/or billing updates
-Assist with development, coordination, and execution of Wine Club events
-Collaborate with retail sales staff to support club membership
-Assist with creating sales campaigns to grow sales to existing customer base
-Monitors all orders to ensure accuracy

-Bachelor's Degree in Business, Marketing, Hospitality, or similar field
-Minimum of one to two years experience in a supervisory role
-Proficient in MS Word, Excel, CRM, Internet
-Self motivated, high achiever, and highly organized
-Pro active team contributor
-Knowledge, passion, or experience in wine industry preferred

Lisa Scanlon
Staffing Coordinator

Hire Date: February 2013
Alma Mater: Chico State University
Favorite restaurant: Tomasso’s (in SF)
Words to Staff By: “Go with your gut.”
Words to Work By: “You’ve got to be kidding me!”
Interesting Accomplishment: “To be yourself in a world that is constantly trying to make you something else is the greatest accomplishment.” – Ralph Waldo Emerson
Something Few Know About Me: I achieved my 15 minutes of fame one day by playing guitar in a rock band in Oregon.

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