Customer Service Representative

Windsor, CA 95492

Posted: 03/22/23 Industry: Customer Service Job Number: 125409 Pay Rate: 22.00 - 24.00

Job Description

Customer Service Representative
Windsor - Permanent - $22-24/hour
Monday - Friday 8am-5pm
job number 125409

Are you customer service oriented with great customer service? Our client that is a supplier in the wine, beer, food, and pharmaceutical industry is looking for a customer service representative to join their team. This role is responsible for coordinating and facilitating the preparation of sales orders, as well as liaising with the Customer Service department and all relevant locations and regularly interacting with field sales employees and third-party suppliers. 

Ideal candidates will be required to provide effective customer service for all internal and external customers by using in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department and the sales team. For the right candidate this will be a permanent job opportunity.

Essential on the job responsibilities will include:
  • Maintain direct and timely communication with customers and sales team. 
  • Process all customer orders with efficiency and accuracy to products, quantities, shipping locations and other special handling conditions. 
  • Resolve issues relating to the current status of open orders, orders needing to be expedited and/or traced while in transit. 
  • Develop customer information files to include information regarding regulatory requirements, carrier routings, product specifications, and special instructions. 
  • Input orders in Navision (including quotes and scheduling) for either Velocity or Stemware divisions 
  • Use clear and constant communication with the customer from the time an order is received until products are delivered and invoiced 

This is a great job opportunity for you if you have...
  • Experience with Microsoft Office and Outlook 
  • Good communication, interpersonal skills and organizational skills 
  • Must have strong written, verbal, and electronic communication skills 
  • High School Diploma, GED, or equivalent certificate required. 
  • A minimum of 1 year of customer service experience
  • Experience in the commodity/chemical/food environment preferred 

Interested in this job? Call directly to 707-552-7800 to learn more and apply!

Job seekers with experience in the following job positions are encouraged to apply!
Office Manager
Office Assistant

Meet Your Recruiter

Camila Matthews
Senior Staffing Coordinator, CSP

Camila is a fan-favorite that takes time to appreciate the important people in her life. She lives and works to make a positive difference. In another life, she would be a realtor on House Hunters. Earlier in this life, she rowed for a whaleboat team in San Francisco!

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