Customer Service Representative

Napa, CA 94558

Posted: 09/21/23 Industry: Customer Service Job Number: 125826 Pay Rate: 21.00-23.00

Job Description

Customer Service Representative

Job Location: Napa, California

Pay Rate: $21-$23/hour

Job Type: Permanent

Schedule: Monday - Thursday 8am-5pm 

job number 125826

  • Education/Experience: BA/BS preferred or 2 - 3 years of work experience in Customer Service primarily or Sales/Administrative support.
  • Demonstrated proficiency in MS Office, particularly in Word, Excel, and Outlook. Knowledge of and Navision a plus.
  • Knowledge of spreadsheet formulas and strong basic math aptitude.

Are you looking to take the next step in your career as a Customer Service Representative? We have a great opportunity for you if you are customer service oriented! Our client is a leader in fruit purees and is looking for the ideal candidate to perform a broad range of customer service duties and sales operation support.

Ideal candidate will have education/experience: BA/BS preferred in addition to 2 to 3 years of work experience in Customer Service primarily or Sales/Administrative support. Along with experience in the foodservice industry is preferred. Also, previous experience working with CRM software ( or another comparable system).

Essential Duties and Responsibilities:

Customer Service: (90%)
  • Processes all sales orders
  • Liaison with foodservice distribution center and freight carrier(s).
  • Answers the telephone main line, offering assistance, information or redirection to co-workers.
  • Monitors and responds to all email inquiries
  • Reviews and updates customer contact information, including phone, fax, address and buyers’ names in Navision.
  • Assists with departmental communication to customers, sending information via email, fax, bulk mailings, and written correspondence.\

Sales Operation: (10%)
  • Provides back up for Sales Operations recall process and participates in monthly and annual recall in conjunction with Sales Management and Quality.
  • Provides back up for Direct Sample Coordinator as needed.
  • Provides general administrative support to Sales Department, including data entry, reporting, and invoice research.
  • Individually, and in conjunction with managers and staff, assures all safety criteria are met or exceeded through regular observation and participation in safety meetings.

This is the job opportunity for you if you...
  • Team-oriented and independently motivated/disciplined with demonstrated ability to provide exceptional customer service. 
  • Excellent telephone etiquette, verbal and written communication skills. 
  • Must possess excellent organizational skills with keen attention to accuracy and detail.

Excited about this job opportunity? Call directly to 707-552-7800 to learn more and apply!

Job seekers with experience in the following positions are encouraged to apply.
Administrative Assistant
Customer Service Associate
Office Administrator
Customer Service / Data Entry

Meet Your Recruiter

Jordan Dacayo
Staffing Coordinator

Jordan joined BOLT in September 2021 and quickly claimed the title of “Nicest Desk in the Office”.  Jordan joins the recruiting department as a Staffing Assistant based in our American Canyon Office. She speaks Cantonese, has great hair, and loves her food extra spicy. We are all excited to have Jordan (and her great desk) on our team!

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