Customer Service Representative
Napa, CA 94558 US
Job Description
- Education/Experience: BA/BS preferred or 2 - 3 years of work experience in Customer Service primarily or Sales/Administrative support.
- Demonstrated proficiency in MS Office, particularly in Word, Excel, and Outlook. Knowledge of Salesforce.com and Navision a plus.
- Knowledge of spreadsheet formulas and strong basic math aptitude.
- Processes all sales orders
- Liaison with foodservice distribution center and freight carrier(s).
- Answers the telephone main line, offering assistance, information or redirection to co-workers.
- Monitors and responds to all email inquiries
- Reviews and updates customer contact information, including phone, fax, address and buyers’ names in Navision.
- Assists with departmental communication to customers, sending information via email, fax, bulk mailings, and written correspondence.\
- Provides back up for Sales Operations recall process and participates in monthly and annual recall in conjunction with Sales Management and Quality.
- Provides back up for Direct Sample Coordinator as needed.
- Provides general administrative support to Sales Department, including data entry, reporting, and invoice research.
- Individually, and in conjunction with managers and staff, assures all safety criteria are met or exceeded through regular observation and participation in safety meetings.
- Team-oriented and independently motivated/disciplined with demonstrated ability to provide exceptional customer service.
- Excellent telephone etiquette, verbal and written communication skills.
- Must possess excellent organizational skills with keen attention to accuracy and detail.
Meet Your Recruiter
Jordan Dacayo
Staffing Coordinator
Jordan joined BOLT in September 2021 and quickly claimed the title of “Nicest Desk in the Office”. Jordan joins the recruiting department as a Staffing Assistant based in our American Canyon Office. She speaks Cantonese, has great hair, and loves her food extra spicy. We are all excited to have Jordan (and her great desk) on our team!