BOLT Staffing
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http://www.boltstaffing.com
http://www.boltstaffing.com
USD
24.00
25.00
HOUR
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Christie Tinsley
Customer Service Representative - Account Manager
Posted: 06/24/25
2025-06-24
2025-07-24
Industry: Customer Service
Job Number: 126948
Pay Rate: 24.00-25.00
Job Description
Customer Service Representative - Account Manager
Job Location: Napa, California
Job Type: Temp to Hire
Pay Rate: $24-$25/hour
Schedule: Monday - Friday, 8am-5pm
Description of Position:
Do you have high volume call center or Customer Service work experience and looking for a temp to hire opportunity in Napa? We are seeking a highly organized and customer-focused Customer Service Representative to join our client's team. The ideal candidate will be the first point of contact for customer inquiries, complaints, and service requests, providing timely, professional, and accurate assistance. This role functions more like a Call Center Account Manager, handling 60-120 inbound calls per day, solving complex customer issues, processing service requests, ad managing multiple responsibilities. It requires a high level of professionalism, organization, and the ability to turn challenges into positive customer experiences.
Do you have high volume call center or Customer Service work experience and looking for a temp to hire opportunity in Napa? We are seeking a highly organized and customer-focused Customer Service Representative to join our client's team. The ideal candidate will be the first point of contact for customer inquiries, complaints, and service requests, providing timely, professional, and accurate assistance. This role functions more like a Call Center Account Manager, handling 60-120 inbound calls per day, solving complex customer issues, processing service requests, ad managing multiple responsibilities. It requires a high level of professionalism, organization, and the ability to turn challenges into positive customer experiences.
Job Responsibilities:
- Serve as the first point of contact for customer calls, emails, and walk ins
- Handle high volume, multi line inbound calls and respond to inquires, complaints, and service requests
- Follow up on customer concerns to ensure satisfaction and resolution
- Accurately process front counter transactions including payments, requests, and account updates
- Educate customers on available services and solutions
- Maintain and update customer profiles using reports and spreadsheets
- Review and correct account data to prevent billing or service errors
- Perform account receivable tasks, including cash handling and spreadsheet entry
- Support additional office functions such as dispatching, weigh station monitoring, and route audits
- Rotate duties and assist other team members as needed to support operational goals.
Description of Company:
You will be supporting a leading recycling and composting facility in the Napa area.
You will be supporting a leading recycling and composting facility in the Napa area.
Experience Required:
- Minimum 1 year of experience in a call center or customer service role
- Excellent communication and problem solving skills
- Ability to remain calm and professional with difficult customers
- Strong attention to detail and multitasking abilities
- Proficiency in Excel, data entry, and basic computer skills (10 key preferred)
- Positive, customer focused attitude with a team first mindset
- Bilingual skills (Spanish/English) are a plus
- Flexibility to work rotating shifts and take on various responsibilities
Similar Positions:
Call Center Agent
Client Services Representative
Account Coordinator
Customer Support Specialist
Bolt Staffing is an equal opportunity employer. Applicants of all backgrounds are encouraged to apply. We understand that you might not meet every requirement for this position, but we encourage you to apply even if you do not "Check all the boxes."
For inquiries about this position or to explore other job opportunities at Bolt, feel free to contact us at the following numbers:
- Stockton - (209) 307-6115
- American Canyon - (707) 552-7800
- Sonoma - (707) 939-2800
Meet Your Recruiter
Christie Tinsley
Central Valley Region Manager
Christie has been in the staffing world for decades, and she's still just as passionate about it as day one. She's got a heart of gold and a real talent for connecting great people with great jobs. Whether she's helping someone land their dream role or finding the perfect fit for a client, Christie puts care and kindness into everything she does. If you get a chance to work with her, you'll quickly see, she truly loves what she does, and it shows.
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About Napa, CA
Ready to take your career to new heights? Explore our job opportunities in and around beautiful Napa, California! Known for its world-renowned vineyards, stunning scenery, and vibrant cultural scene, Napa offers a unique blend of career growth opportunities and a relaxed lifestyle. Imagine working in the heart of wine country, surrounded by rolling hills, hot air balloons floating in the sky, and top-rated restaurants showcasing the region's farm-to-table cuisine. With its proximity to iconic landmarks like the Napa Valley Wine Train, Oxbow Public Market, and the Uptown Theatre, as well as countless art galleries and outdoor recreation areas like Skyline Wilderness Park, Napa is the perfect place to blend work and play. Don't miss out on the chance to be part of this dynamic community – check out our job listings today!