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Do you have experience in Customer Service or Office Administration? We are seeking a highly organized and customer-focused Customer Service Representative (CSR) to serve as the first point of contact for customer inquiries, complaints, and service requests. The ideal candidate is professional, detail-oriented, and thrives in a fast-paced office environment. This role requires strong communication skills, accuracy, and the ability to manage multiple responsibilities while delivering exceptional customer service. The CSR will provide timely and accurate support to customers while assisting with administrative and operational tasks. This position plays a key role in maintaining customer satisfaction and ensuring office efficiency.

• Serve as the primary contact for customer inquires, complaints, and service requests
• Conduct follow-up calls to ensure issues are resolved and customer satisfaction is achieved
• Educate current and prospective customers on company services and programs
• Manage high volume inbound calls (60-120 calls per day)
• Perform cash handling duties in accordance with company standards
• Rotate duties and shifts as needed to support department goals

• Strong verbal communication and problem solving abilities
• Excellent organizational and multitasking skills
• Ability to manage challenging or irate customers professionally
• Proficiency in basic computer applicants (typing, Excel, 10-key)
• Professional, enthusiastic, and customer focused demeanor
• Ability to work efficiently in a dynamic environment

• Stockton - (209) 307-6115 
• American Canyon - (707) 552-7800
• Sonoma - (707) 939-2800