BOLT Staffing
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http://www.boltstaffing.com
http://www.boltstaffing.com
USD
22.00
24.00
HOUR
true
Natalie Rivera
Customer Service
Posted: 11/06/25
2025-11-06
2025-12-06
Industry: Customer Service
Job Number: 127532
Pay Rate: 22.00-24.00
Job Description
Customer Service
Job Location: Petaluma, California
Job Type: Temp to Hire
Pay Rate: $22-$24/hour
Schedule: Monday - Friday; 8am-5pm
Description of Position:
Do you have strong customer service experience and a knack for accuracy and organization? Our client is seeking a reliable and dependable Customer Service Representative to join their growing team. This role supports daily customer service operations, including data entry, order setup, and assistance with standard warranty or repair cases. Over time, the position will expand to include moderately complex customer interactions, international order coordination, and process improvement support.
Job Responsibilities:
- Respond to customer inquires via phone and email with professionalism and urgency
- Accurately manage customer cases, sales orders, and RMAs in NetSuite
- Coordinate with Sales, Finance, Shipping, and Repair teams to ensure timely and accurate order processing
- Provide customers with shipping details and tracking information once received
- Support implementation, testing, and rollout of the Customer Service Portal
- Maintain accurate customer account data, including point of contact, asset locations, and order details
- Identify and support process improvements to enhance service efficiency and customer satisfaction
- Perform order setup for domestic and commercial customers
- Enter and verify data for ECAT and DLA orders under supervision
- Assist with RMA creation, routine updates, and escalation of complex inquires as needed
Description of Company:
You will be supporting a well-established manufacturer in Petaluma, California.
Experience Required:
- High school diploma or equivalent required
- Minimum 1 year of customer service or order entry experience
- Excellent written and verbal communication skills with a strong customer service mindset
- High attention to detail and commitment to data accuracy
- Ability to follow detailed instructions and maintain accuracy under supervision
- Skilled in managing multiple priorities in a dynamic environment
- Proficiency in Microsoft Office (Excel, Word, Outlook)
- Experience with ERP or CRM systems (NetSuite or Salesforce preferred)
- Reliable, punctual, and a collaborative team player
- Positive attitude, adaptability, and willingness to learn
Similar Positions:
Office Assistant
Administrative Assistant
Secretary
Receptionist
Bolt Staffing is an equal opportunity employer. Applicants of all backgrounds are encouraged to apply. We understand that you might not meet every requirement for this position, but we encourage you to apply even if you do not "Check all the boxes."
For inquiries about this position or to explore other job opportunities at Bolt, feel free to contact us at the following numbers:
- Stockton - (209) 307-6115
- American Canyon - (707) 552-7800
- Sonoma - (707) 939-2800
Meet Your Recruiter
Natalie Rivera
Staffing Specialist
Natalie is a bilingual recruiter based in our Sonoma office. Around the office, she is known for her supportive attitude, impeccable handwriting, and perpetual desire for a Chick-fil-A sandwich. When she is not at work, Natalie loves to visit different California hiking destinations.