American Canyon, CA 94503
As an Inside Customer Support Representative, we will rely on you to play a central role in ensuring the various needs of our customers are met above their own expectations. You must have exceptional organizational skills, be flexible in the ever-changing, face paced, and technology world, yet thorough in these tasks and possess the ability to manage multiple tasks. You would act as a consultant for multiple customers efficiently while working productively independently in a fast-paced, team-oriented environment.
This position is suited for someone who is confident, and has skills in, dealing with people, both in person and over the phone while handling a variety of tasks for your clients. We need someone who is very flexible and adaptable to the needs of the company, while also looking for ways to improve the processes within the company. We will require a consistent positive and professional demeanor and a desire to work in administrative and customer service operations.
Success in this role will require the proper execution of the following responsibilities:
Act as one of our first line customer service personnel
Prepare invoices of all varieties.
Update monthly customer reports.
Obtaining and maintaining good rapport with vendors and schedule pickups
High School graduate or equivalent
1-2 years of experience a plus
Computer program knowledge; NetSuite a plus
Ability to multi-task; be analytical and a critical thinker
Ability to display courtesy and sensitivity; meet commitments; respond promptly to customer needs
A positive attitude and a quick learner is a must
We value our employees' time and efforts. Our commitment to your success is enhanced by our competitive wage, depending on experience, and extensive benefits package including paid time off, medical, dental and vision benefits, 401K, Aflac, and future growth opportunities within the company. Plus, we work to maintain the best possible environment for our employees, where people can learn and grow as a company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning, and culture.