Customer Service Agent

Napa, CA 94558

Post Date: 05/24/18 Job ID: 00002KV2 Industry: Not Determined Pay Rate: 15.00
Our client who rents fine linens nationwide, is looking for a Customer Service Agent to join their growing team. We are looking for someone that is able to build upon the relationships with their clients and has a professional demeanor. This position will be based in Napa. The primary role will be to communicate with all customers regarding upcoming, past, and prospective orders. You will be a brand ambassador assisting clients on beautiful events.

JOB DUTIES:
-Connect with customers through email, phone, and in person consultations at the showroom in Napa
-Responsible for regular back and forth communication with customers as well as troubleshooting and quickly resolving issues on orders
-Provides support to showroom staff including the Sales team
-Provide exceptional, proactive customer service and always be willing to pitch in where needed
-Assist with design and general questions
-Place and update orders for clients; answer order related questions
-Showroom maintenance and upkeep
-Foster and build relationships with clients

QUALIFICATIONS:
-Excellent multi-tasker
-Passion for high end customer service
-Eye for design and enthusiasm for events
-Natural ability to build rapport and create client relationships
-Excellent written and verbal skills
-Customer service industry experience such as in events, rental, hotels, or wedding planning
-General knowledge of Microsoft online (Outlook, Word, Excel, PowerPoint)

Camila Matthews
Recruiter

Hire Date: March 11, 2011
Favorite restaurant: Zen, Alameda
Words to staff by: “Longevity, reliability, availability, flexibility”
Words to work by: “Make a positive difference”
Dream vacation: Fiji
Something few people know about me: I rowed for a whaleboat team in San Francisco

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