Customer Relations Representative

Petaluma, CA 94954

Posted: 10/18/18 Industry: Not Determined Job Number: 00002MDX Pay Rate: 29120.00
Our client is looking for staff to join their Customer Service Department. We are seeking qualified applicants to provide customer service to the merchants. This includes answering merchant questions and training merchants on how to use services that are offered. Will also handle collection calls where invoices are past due. We are interested in candidates with a strong background in Customer Service, an understanding and appreciation for excellence.

Applicants must be comfortable with and have strong skills in conflict resolution and dealing with difficult situations. Additionally, it is preferred that applicants demonstrate having an established, professional customer service background/career.

Knowledge and Experience:
Computer knowledge
Team player with a positive attitude
Self-motivated, organized and detailed-oriented with excellent problem solving skills

Skills and Abilities:
Ability to work a flexible schedule and/or weekends
Ability to function in a fast paced environment
Able to multi-task, prioritize and easily adapt to change
Excellent verbal and written communication skills
Excellent interpersonal skills and the ability to get along well with others

Work Schedule
Monday to Friday open from 6am to 6pm. Can choose an 8 hour shift between those times.

Benefits:
Team-oriented departments and a diverse group of friendly, motivated people. Business-casual work place, contests, events and more! Offers Medical, Dental, Vision, Life, AD&D, 401(k) with company match and Holiday/Sick/Vacation pay.

Base pay with bonuses and commission plan

Lisa Scanlon
Staffing Coordinator

Hire Date: February 2013
Alma Mater: Chico State University
Favorite restaurant: Tomasso’s (in SF)
Words to Staff By: “Go with your gut.”
Words to Work By: “You’ve got to be kidding me!”
Interesting Accomplishment: “To be yourself in a world that is constantly trying to make you something else is the greatest accomplishment.” – Ralph Waldo Emerson
Something Few Know About Me: I achieved my 15 minutes of fame one day by playing guitar in a rock band in Oregon.

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