Customer Service Representative
Job Description
Job Location: Napa, CA
Job Type: Temp to Hire
Pay Rate: $24-$25/hour
Schedule: Monday - Friday, 8am-5pm
Do you have experience as a customer service and administrative assistant? We are seeking a self-motivated Customer Service Representative to assist with customer interactions, invoicing, collections, and administrative duties. This position plays a key role in supporting business operations by ensuring efficient communication, accurate order processing, and maintaining organized records.
- Answer incoming calls and assist customers or route calls accordingly
- Greet and assist walk-in customers with inquires and orders.
- Handle customer invoicing and collections in a timely manner.
- Provide dispatch support when needed.
- Compile Excel spreadsheets for data tracking and reporting.
- Prepare and process RMA requests.
- Proficiency in Microsoft Office (Excel, Outlook, Word).
- Experience with data entry and reconciliation.
- Ability to operate basic office equipment (printers, scanners, multi-line phones, etc.).
- Experience with dispatch systems is a plus.
- Must be able to lift up to 25 lbs. as needed
- Limited time off during the winter holidays (November-April) due to peak season.
Meet Your Recruiter
Staffing Coordinator
Abi brings a fresh perspective to staffing, combining his love for nature with a genuine desire to help others. When he's not helping connect great talent with amazing opportunities, you'll find him exploring trails, soaking in stunning views, or caring for his plants and reptiles. He's always eager to learn more about the world around him, keeping up with current events and expanding his horizons. Abi's here to build meaningful connections and support others every step of the way.