Bilingual Customer Service Representative /Tech Support Specialist
18.00-19.00
Posted 10/13/26
Job ID:
128161
Job Description
Bilingual Customer Service Representative /Tech Support Specialist
Job Location: Orlando, Florida
Job Type: Temporary, Seasonal, Onsite
Pay Rate: $18-$19/hour
Schedule: Monday - Friday; 7am-8pm
Description of Position:
Do you have experience in Customer Service and Technical Support? We are seeking personable and friendly Customer Service / Technical Support Specialists for a seasonal assignment. In this role, you will study technical applications, ensure proper operations, make recommendations, and support end users to maximize computer system capabilities. This is a great opportunity for individuals with strong IT knowledge and excellent customer service skills. Must be bilingual (Spanish/English).
Job Responsibilities:
- Field incoming help requests from end users via telephone, work orders, and help desk in a courteous and professional manner
- Build rapport and elicit problem details from help desk customers
- Record, track, and document the problem solving process, including all decisions and actions taken through to resolution
- Apply diagnostic utilities to aid in troubleshooting
- Access software updates, drivers, knowledge based, and FAQs to aid in problem resolution
- Identify and learn the appropriate software and hardware supported by the organization
- Perform hands on fixes such as software installation, upgrades, file backups, and system configuration
- Test solutions to ensure issues are fully resolved
- Conduct post resolution follow ups to confirm customer satisfaction
- Support users with both technical and service related needs
- Perform additional related duties consistent with the role
Description of Company:
You will be supporting a well-established software company that is an industry leader of professional tax software solutions.
Experience Required:
- Bilingual Spanish/English required
- Stellar customer service experience with a personable, solution focused approach
- Broad understanding of computer hardware
- Proven experience with desktop operating systems
- Strong problem solving and process improvement skills
- Excellent interpersonal communication skills with the ability to present technical information clearly
- Experience with software maintenance and testing
- Strong multi-tasking capabilities in a dynamic environment
- Willingness and desire to develop technical support skills further
Similar positions:
Technical Support Representative
IT Help Desk Technician
Customer Service Representative (Technical)
IT Support Specialist
Technical Customer Service Specialist
Bolt Staffing is an equal opportunity employer. Applicants of all backgrounds are encouraged to apply. We understand that you might not meet every requirement for this position, but we encourage you to apply even if you do not "Check all the boxes."
Meet Your Recruiter
Jessica Diaz
Staffing Coordinator
Jessica is an incredible and caring staffing coordinator for our Stockton branch who consistently supports the team with dedication and heart. An amazing mom who loves her Starbucks speciality coffee, she brings warmth, positivity, and just the right boost of energy to every day.
About Orlando, FL
Explore exciting job opportunities in the vibrant city of Orlando, Florida! Known for its endless sunshine, world-famous theme parks including Walt Disney World and Universal Studios, a thriving arts scene with galleries like the Orlando Museum of Art, and a variety of recreational activities such as Lake Eola Park and the iconic Lake Eola swan boats, Orlando is a hub of innovation and creativity. With a booming economy and diverse job market, this city offers growth potential and a unique lifestyle that blends southern charm with modern amenities. Discover your next career move in Orlando and be part of a dynamic community that celebrates diversity and opportunity. Dive into our job listings today and kickstart your professional journey in the heart of the Sunshine State!