Bilingual Customer Service Representative /Tech Support Specialist
20.00-21.00
Posted 10/13/26
Job ID:
128162
Job Description
Bilingual Customer Service Representative /Tech Support Specialist
Job Location: Lathrop, California
Job Type: Temporary, Seasonal, On-site
Pay Rate: $20-$21/hour
Schedule: Monday - Friday; 7am-8pm
Description of Position:
Do you have experience in Customer Service and Technical Support? We are seeking personable and friendly Customer Service / Technical Support Specialists for a seasonal assignment. In this role, you will study technical applications, ensure proper operations, make recommendations, and support end users to maximize computer system capabilities. This is a great opportunity for individuals with strong IT knowledge and excellent customer service skills. Must be bilingual in Spanish/English.
Job Responsibilities:
- Field incoming help requests from end users via telephone, work orders, and help desk in a courteous and professional manner
- Build rapport and elicit problem details from help desk customers
- Record, track, and document the problem solving process, including all decisions and actions taken through to resolution
- Apply diagnostic utilities to aid in troubleshooting
- Access software updates, drivers, knowledge based, and FAQs to aid in problem resolution
- Identify and learn the appropriate software and hardware supported by the organization
- Perform hands on fixes such as software installation, upgrades, file backups, and system configuration
- Test solutions to ensure issues are fully resolved
- Conduct post resolution follow ups to confirm customer satisfaction
- Support users with both technical and service related needs
- Perform additional related duties consistent with the role
Description of Company:
You will be supporting a well-established software company that is an industry leader of professional tax software solutions.
Experience Required:
- Bilingual in Spanish/English required
- Stellar customer service experience with a personable, solution focused approach
- Broad understanding of computer hardware
- Proven experience with desktop operating systems
- Strong problem solving and process improvement skills
- Excellent interpersonal communication skills with the ability to present technical information clearly
- Experience with software maintenance and testing
- Strong multi-tasking capabilities in a dynamic environment
- Willingness and desire to develop technical support skills further
Similar positions:
Technical Support Representative
IT Help Desk Technician
Customer Service Representative (Technical)
IT Support Specialist
Technical Customer Service Specialist
Bolt Staffing is an equal opportunity employer. Applicants of all backgrounds are encouraged to apply. We understand that you might not meet every requirement for this position, but we encourage you to apply even if you do not "Check all the boxes."
Meet Your Recruiter
Jessica Diaz
Staffing Coordinator
Jessica is an incredible and caring staffing coordinator for our Stockton branch who consistently supports the team with dedication and heart. An amazing mom who loves her Starbucks speciality coffee, she brings warmth, positivity, and just the right boost of energy to every day.
About Lathrop, CA
Explore exciting job opportunities in the vibrant area around Lathrop, California! Nestled in the heart of San Joaquin County, this charming location offers a blend of rural charm and urban convenience. With its close proximity to major cities like Stockton, Modesto, and Sacramento, Lathrop provides a perfect balance of small-town living and big-city amenities. Discover the allure of nearby landmarks such as the Delicato Family Vineyards, Haggin Museum, and Micke Grove Regional Park. Indulge in the local cuisine featuring delicious farm-to-table dining options, catch a show at the Gallo Center for the Arts in Modesto, or cheer on the local sports teams. Embrace a career in this thriving region, where endless opportunities for growth and a rich cultural tapestry await you!