Customer Service Representative

Napa, CA 94558

Posted: 07/18/24 Industry: Customer Service Job Number: 126435 Pay Rate: 22.00-23.00

Job Description

Customer Service Representative

Job Location: Napa, California

Pay Rate: $22-$23/hour

Job Type: Temp-to-hire

Schedule: Monday - Friday, 8am-5pm

Description of Position:
Are you an experienced Customer Service Representative looking for a temp-to-hire opportunity? We are seeking a professional and polite individual to assist customers with their questions and concerns regarding placed orders or products, primarily via phone and email.
  • Manage your own customer portfolio and backup Account Managers (outside sales) to manage their accounts
  • Expand existing accounts by making new contacts or upselling products not currently used by the customer
  • Follow up on orders to ensure timely delivery
  • Investigate and resolve customer questions and complaints
  • Partner with supporting departments in all other production sites worldwide to ensure continuous customer satisfaction

Description of Company:
Located in Napa, California, we specialize in manufacturing top-quality wine and spirits capsules through innovative processes. Our dedication to excellence and customer satisfaction distinguishes us as leaders in the industry.

Experience Required:
  • High School Diploma or equivalent; College degree preferred
  • Minimum 2 years of related sales experience
  • Excellent verbal and written communication skills
  • Proficient with MS Office (Word, Excel, Outlook); knowledge of CRM tools like SAP preferred
  • Comfortable with a team-based work structure; ability to remain flexible to change within the work environment and scope of responsibility

Similar Positions:
Customer Service Specialist
Account Manager
Sales Support Representative
Client Relations Coordinator
Customer Success Associate

Bolt Staffing is an equal opportunity employer. Applicants of all backgrounds are encouraged to apply. We understand that you might not meet every requirement for this position, but we encourage you to apply even if you do not "Check all the boxes."

For inquiries about this position or to explore other job opportunities at Bolt, feel free to contact us at the following numbers:
  • Stockton - (209) 307-6115 
  • American Canyon - (707) 552-7800
  • Sonoma - (707) 939-2800

Meet Your Recruiter

Camila Matthews
Senior Staffing Coordinator, CSP

Camila is a fan-favorite that takes time to appreciate the important people in her life. She lives and works to make a positive difference. In another life, she would be a realtor on House Hunters. Earlier in this life, she rowed for a whaleboat team in San Francisco!

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About Napa, CA

Ready to take your career to new heights? Explore our job opportunities in and around beautiful Napa, California! Known for its world-renowned vineyards, stunning scenery, and vibrant cultural scene, Napa offers a unique blend of career growth opportunities and a relaxed lifestyle. Imagine working in the heart of wine country, surrounded by rolling hills, hot air balloons floating in the sky, and top-rated restaurants showcasing the region's farm-to-table cuisine. With its proximity to iconic landmarks like the Napa Valley Wine Train, Oxbow Public Market, and the Uptown Theatre, as well as countless art galleries and outdoor recreation areas like Skyline Wilderness Park, Napa is the perfect place to blend work and play. Don't miss out on the chance to be part of this dynamic community – check out our job listings today!