BOLT Staffing
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http://www.boltstaffing.com
http://www.boltstaffing.com
USD
24.00
25.00
HOUR
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Jordan Dacayo
Administrative Operations Coordinator
Posted: 07/16/25
2025-07-16
2025-08-15
Industry: Customer Service
Job Number: 126948
Pay Rate: 24.00-25.00
Job Description
Administrative Operations Coordinator
Job Location: Napa, California
Job Type: Temp to Hire
Pay Rate: $24-$25/hour
Schedule: Monday - Friday, 8am-5pm
Description of Position:
Do you have experience in a high volume call center or customer service environment, along with a background in accounts receivable? Our client is seeking an Administrative Operations Coordinator. In this role, you will serve as the first point of contact for customer inquires, complaints, and service requests, providing prompt, professional, and accurate assistance. Functioning more like a Call Center Account Manager, you will handle 60-120 inbound calls per day, resolve complex customer issues, process service requests, and manage a variety of administrative tasks. This position requires exceptional professionalism, attention to detail, and the ability to turn challenges into positive customer experiences.
Do you have experience in a high volume call center or customer service environment, along with a background in accounts receivable? Our client is seeking an Administrative Operations Coordinator. In this role, you will serve as the first point of contact for customer inquires, complaints, and service requests, providing prompt, professional, and accurate assistance. Functioning more like a Call Center Account Manager, you will handle 60-120 inbound calls per day, resolve complex customer issues, process service requests, and manage a variety of administrative tasks. This position requires exceptional professionalism, attention to detail, and the ability to turn challenges into positive customer experiences.
Job Responsibilities:
- Serve as the first point of contact for customer calls, emails, and walk ins
- Handle high volume, multi line inbound calls and respond to inquires, complaints, and service requests
- Follow up on customer concerns to ensure satisfaction and resolution
- Accurately process front counter transactions including payments, requests, and account updates
- Educate customers on available services and solutions
- Maintain and update customer profiles using reports and spreadsheets
- Review and correct account data to prevent billing or service errors
- Perform account receivable tasks, including cash handling and spreadsheet entry
- Support additional office functions such as dispatching, weigh station monitoring, and route audits
- Rotate duties and assist other team members as needed to support operational goals.
Description of Company:
You will be supporting a leading recycling and composting facility in the Napa area.
You will be supporting a leading recycling and composting facility in the Napa area.
Experience Required:
- Minimum 1 year of experience in a call center or customer service role
- Excellent communication and problem solving skills
- Ability to remain calm and professional with difficult customers
- Strong attention to detail and multitasking abilities
- Proficiency in Excel, data entry, and basic computer skills (10 key preferred)
- Positive, customer focused attitude with a team first mindset
- Flexibility to work rotating shifts and take on various responsibilities
Similar Positions:
Call Center Agent
Client Services Representative
Account Coordinator
Customer Support Specialist
Bolt Staffing is an equal opportunity employer. Applicants of all backgrounds are encouraged to apply. We understand that you might not meet every requirement for this position, but we encourage you to apply even if you do not "Check all the boxes."
For inquiries about this position or to explore other job opportunities at Bolt, feel free to contact us at the following numbers:
- Stockton - (209) 307-6115
- American Canyon - (707) 552-7800
- Sonoma - (707) 939-2800
Meet Your Recruiter
Jordan Dacayo
Staffing Coordinator
Jordan joined BOLT in September 2021 as part of the recruiting team. Based in the American Canyon office, she serves as a Staffing Coordinator and has been a fantastic addition to the team!
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About Napa, CA
Ready to take your career to new heights? Explore our job opportunities in and around beautiful Napa, California! Known for its world-renowned vineyards, stunning scenery, and vibrant cultural scene, Napa offers a unique blend of career growth opportunities and a relaxed lifestyle. Imagine working in the heart of wine country, surrounded by rolling hills, hot air balloons floating in the sky, and top-rated restaurants showcasing the region's farm-to-table cuisine. With its proximity to iconic landmarks like the Napa Valley Wine Train, Oxbow Public Market, and the Uptown Theatre, as well as countless art galleries and outdoor recreation areas like Skyline Wilderness Park, Napa is the perfect place to blend work and play. Don't miss out on the chance to be part of this dynamic community – check out our job listings today!