*Filled* Customer Service
Vallejo, CA 94589
Our client, a government agency in Vallejo, is seeking to hire a Customer Service/Accounting Technician. The right candidate has strong Excel, accounting, and customer service skills, the ability to work at a fast pace, and excellent attention-to-detail. This is a long-term assignment with the opportunity to gain experience in government! Apply today!
Provides lead telephone support to assist customers with service and payment status, to respond to inquiries, and to resolve complaints to the extent possible; monitor and provide customer service, conduct research and offer solutions on how to improve customer service.
Processes payments received in person, through the mail lockbox for the collection of utility billings and other fees and charges; update daily lockbox payments. Balance daily receipts and prepare bank deposit for pickup by armored transport.
Performs routine maintenance of utility billing accounts with information received from customers and title companies, including name and address corrections, returned mail processing, and updates. Prepares work orders for more complex corrections and adjustments for follow-up by Accounting Technicians. Perform utility billing updates as a back-up.
Processes documents in support of customer service programs for utility billing and monitoring levels of service, including forms for automatic bill payment, low income customers, customer service agreements, alternate billing agent agreements, and customer surveys.
Calculates and provides pro-rated billing amounts to title companies and interested parties upon request to facilitate customer account updates.
Maintains accurate records and files.
Performs routine clerical duties as required, such as data-entry and filing.
Prepares a variety of reports, correspondence, spreadsheets and other written materials.
Retrieves and sets paperwork and files in and out of file cabinet drawers.
Utilizes a computer to enter and retrieve information including accessing customer accounts, researching customer information, processing payments, maintaining accurate records and reports, electronic-mail correspondence, and other related tasks.
Knowledge of customer relations techniques for dealing with the public, in person and over the telephone.
Knowledge of standard office practices and procedures, including record keeping and the operation of standard office equipment.
Knowledge of computer applications related to the work, e.G., Word, Excel.
Knowledge of mathematical principles.
Knowledge of correct business English, including spelling, grammar and punctuation.
Skill in entering data into an online computer system with speed and accuracy.
AA or BA preferable
Minimum one year of cashier/customer service technician experience, including cash handling and reconciliation, data processing.
Public agency experience is desirable.
Hire Date: March 11, 2011
Favorite restaurant: Zen, Alameda
Words to staff by: “Longevity, reliability, availability, flexibility”
Words to work by: “Make a positive difference”
Dream vacation: Fiji
Something few people know about me: I rowed for a whaleboat team in San Francisco