Order Entry Specialist
Petaluma, CA 94954
Hours: Monday through Friday, 6: 00 am - 3: 00 pm or 8: 00 am - 5: 00 pm, as scheduled by Manager
-Timely and accurate entry of Purchase Orders received via email or fax.
-Accurate verification of Special Pricing Agreements, SPIFFs and sales codes for orders.
-Work closely with Finance for timely resolution on orders when accounts are on credit hold or are not set up in Syteline ERP system.
-Assign ship dates for standard lead time orders, and/or work with Planning to assign ship dates for expedites and other special requests and provide order verification to customers on a timely basis.
-Work with Engineering on orders in which standard part numbers require setup and follow up for quick resolution and order verification back to customer.
-Route discrepant orders that require communication with sales or customer for resolution and finalization to Customer Service team.
-Route orders for custom product to Customer Service Specialist, Customs for finalization.
-Quality Control (QC) orders entered for accuracy as they are processed and before order verification is provided to customer.
-Associates degree or 3 years of experience in order processing for Customer Service department within an office setting.
-Proficiency in Outlook, MS Word and Excel, with working knowledge of ERP systems.
Knowledge, Skills and Abilities:
-Excellent data entry skills with ability to process large amounts of information both efficiently and accurately including:
o Average order entry rate of 50 orders per day.
o Error rate less than 5%.
-Continuously develop and expand knowledge of Workrite systems and procedures.
-Ability to comprehend and retain large amounts of information.
-Develop understanding of Workrite's standard work practices, sales territory assignments, product availability and Special Pricing Agreements (SPA).
-Ability to maintain a broad view of the organization and department as well as strike a balance between written processes and common sense practices as situations arise.
-Self-confident with ability to assess situations and make sound decisions and/or solve problems autonomously.
-Strong organizational skills with ability to handle multiple priorities efficiently and effectively.
-Good interpersonal skills and ability to deal with individuals at all levels, both inside and outside of the organization.
-Good verbal and written communication skills.
-Strong sense of urgency and commitment to continuous quality improvement.
-Strong work ethic.