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Guest Service Associate

Sonoma, CA

Post Date: 10/19/17 Job ID: 00002J5T Industry: Not Determined Pay Rate: 16.00
Local winery in Sonoma County is looking for a guest services professional to work in their office and assist with reservations and light club memberships. This is a temporary position that can last till the end of October, or could extend into December. We are looking for someone with strong customer service skills, prior office experience, and someone who is able to follow through with multiple tasks.

-Assist with answering of phones
-Handle reservations for the winery and its sister winery
-Schedule reservations and answer any questions pertaining to the date requested
-Transfer calls to the appropriate parties
-Assist with the wine club in October and act as a back up for updating customer accounts
-Review the emails that come to the main page and either answer or route to the appropriate staff
-Light data entry

-Prior office experience
-Strong phone presence
-Stellar customer service
-Experience in AMS software is a plus

The first day will start at 9: 30am
Schedule: First two weeks for training will be Monday to Friday from 9am to 3: 30/4pm
Once training is complete, schedule will move to Sunday to Thursday from 9am to 3: 30/4pm

Pay Rate: $15-$16/hour

Lisa Scanlon
Staffing Coordinator

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