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Customer Service Representative

Benicia, CA

Post Date: 06/27/17 Job ID: 00002GT2 Industry: Customer Service Pay Rate: 15.00
Full time job available for a Customer Service Representative in a fast paced Janitorial Supply Company located in Benicia! Looking for a personable, pleasant person with excellent phone manners to accept and place orders for our customers. This position offers excellent benefits, competitive pay, and a fun group of people. Qualified candidates will have the ability to think analytically, and be excited about working in a fast-paced environment. There are opportunities for advancement.

Duties and responsibilities:

Process orders received by inbound calls, faxes, e-mails and outside sales representatives
Handle customer inquiries and complaints
Provide information about the products and services
Troubleshoot and resolve product issues and concerns
Provide top-quality customer service in accordance with our Company's customer service standards and policies and procedures.
Document and update customer records based on interactions with customers and/or salesreps
Develop and maintain a knowledge base of the evolving products and services

Qualifications:

Previous experience in customer service, sales, or other related fields
Ability to build rapport with clients
Ability to prioritize and multitask
Positive and professional demeanor
Excellent written and verbal communication skills
Ideal candidate will have knowledge of the distribution sector

Camila Matthews
Recruiter

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