Customer Service Rep
American Canyon, CA
Our client in American Canyon is seeking to hire a Customer Service Representative. The basic function of the Customer Service Representative is to be the primary contact with customers and to advocate on behalf of the customers to ensure company services meet customer's needs. This is a full-time, temp-to-hire opportunity.
Duties and responsibilities:
Onboard new customers
Process customer orders into the AMS system
Investigate and resolve all miss-shipments reported
Coordinate customer's special projects with special projects manager
Educate customers on company policies and procedures
Monitor and resolve aging orders
Send customer monthly breakage reports
Communicate with customers regarding outstanding invoices and account holds
Qualifications: strong communication skills, good listener, patient, strong interpersonal skills, ability to adapt to different kinds of characters, problem solver, time management skills
2. Be able to work with a team. Team player.
3. People person
Previous office/csr exp. At least 2 yrs.