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Customer Service Associate

American Canyon, CA

Post Date: 01/17/18 Job ID: 00002JSC Industry: Not Determined Pay Rate: 22.00
Our client in American Canyon is looking for a Customer Service Associate to join their team at a wine fulfillment center. This position will primarily be handling incoming calls and emails for DTC wine purchases. This person will be responsible for acting as a liaison between customers and the company. Will assist with complaints, orders, errors, account questions, billing, cancelations, and other queries.

-Resolve customer questions via phone, or email
-Use telephones to reach out to customers and verify account information
-Greet customers warmly and ascertain reason for calling
-Assist with placement of orders
-Take payment information and other pertinent information such as addresses and phone numbers
-Place or cancel orders

-Prior office or customer service experience
-Strong phone presence
-Ability to type 40 wpm
-Strong follow through with emails and phone orders
-Professional demeanor and reliable

Camila Matthews

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